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Members
We are ready to assist you To
access your mental health and addiction treatment benefits, please follow the
three quick steps below:
- If you have a
life threatening emergency, call 911 immediately or seek care from the nearest
emergency room.
- Please
call our Utilization Management (UM) department toll free at (800) 873-2246
with your member card ready. Even if it's after normal business hours or
if you're outside the service area, our UM staff is ready to assist you. Please
let us know when you want to access your EAP (Employee Assistance Program) or TLC (The Life Connection) benefits.
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Once you see your
provider, he/she will contact Behavioral Healthcare Option's UM
department, and together the provider and our case managers will monitor your
care.
It's no secret
that your personal information is confidential. That's why we take extra steps
to protect your privacy by developing policies and procedures for our internal
operations and for the way we work with other companies. We share information
only with individuals or entities as necessary to coordinate your health
care or administer your health benefits. For details of how we safeguard
your Protected Health Information (PHI), please read our Privacy
Notice.
Copyright © 2009 United HealthCare Services, Inc. All rights reserved.
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